Hand Look At Sprint's Customer Abuse (Updated)
In honor of Evil Week, we're switching up the Hive Five a bit. We've compiled information about 800-639-6399 and ways to call or contact Sprint with help from customers like yourself. Many customers will be able to get new phones and comparable service plans without having to pay a dime, he said. The decision stemmed from Verizon's challenge to two Sprint ads, including Draggin' Maggie ,†which mocked the company's unlimited data offering.
Concerning Sprint, when I had them for wireless until 2005, I had no problems with them, Sprint long distance always worked well until I ported from Verizon (regional) to Vonage, about 2 months after porting to Vonage and having cancelled my Sprint long distance I received a bill for services from Sprint, never mind that my account had been cancelled, explaining to them that I would not pay for services Sprint no longer provides me and reiterating that my account had been cancelled and that Sprint had confirmed the cancellation did not seem to make a difference, it all reminded me of what to expect when talking to a 3 year old.
Divide that number by ten - assuming that about one customer in ten asks for any consideration for their trouble - and you get an idea how much value Sprint places on its customers' time. I have had some billing issues with Sprint ever since I added phones to my account.
This was, without a doubt, Sprint's finest customer service moment, which makes my subsequent problems with them—and the reports of forced cancellations for any reason other than verbal abuse—all the more dissapointing. This spectrum will have to be repurposed without service interruption to current customers which will be an expensive cellphone and slow affair.
Sprint should communicate what specific actions they've taken internally as a result of my concerns about customer service procedures. So after 35 minutes of this, they put a note in my account information, so that when I go into a SprintPCS store they can look it up and see that I am indeed eligible for the $150 rebate.
Honestly admitting past mistakes and providing good faith†incentives (i.e., past customers get a free month of service for giving the business a second chance), go a long way to proving to customers that your business is ready to make them a priority.
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OK, let's compete for new customers-Verizon, AT&T, etc. It took me another 3 hours and 5 customer service representatives on May 25, 2007, when I called in to dispute charges that were made on the account I wasn't even aware I opened in March, 2007. Not only is the service horrible the customer service is poor I've been paying my bill on time and receiving poor service from calls being dropped to slow internet.
I contacted customer service, they routed to different levels for almost 3 hours to change the plan. I called my bank and they told me to basically wait and see if it goes through or not and to call sprint back. The representative I talked to tried to help me and told me she could put me on a plan where my bill would be around $185 with 40GB of data.
Since T-Mobile and Sprint have their own branded pre-paid users, and also power smaller pre-paid operators, the control the company would have over the market is concerning, Stokols said. I, for one, would like to see some kind of public acknowledgement by Sprint that they have serious problems with billing and customer service, and that they intend to address those problems.
We've compiled information about 800-639-6399 and ways to call or contact Sprint with help from customers like yourself. Many customers will be able to get new phones and comparable service plans without having to pay a dime, he said. The decision stemmed from Verizon's challenge to two Sprint ads, including Draggin' Maggie ,†which mocked the company's unlimited data offering.